1. How much is shipping?

We are currently offering free standard shipping to most regions.


2. How long will it take to get my order?

For In Stock items,  generally it will take 2-5 days for us to process your order.

Unfortunately, due to persisting COVID-19 outbreaks in the region of one of our suppliers in China, orders from April-June 2023 will be subject to delays of up to two weeks. We apologise for any convenience this may cause as advise to factor this into your order if needed for any specific occasion. We hope to be back on track very soon and will you keep you updated by email. 


3. Where is my order confirmation? 

Please check your spam or junk folder before enquiring as the your confirmation may appear there. 


After we processed the order, then for - Standard shipping orders will take around 7-12 days to arrive depending on location. Shipping can take longer due to the pandemic or customs issues. 


4. What shipping carriers do you use?

- For free/standard shipping, we use your local postal service such as USPS, DHL, Royal Mail and LePost.


5. What about duty and taxes?

- United States: Duty and taxes may be charged regarding on your regions.

- Australia, Canada, United Kingdom and Europe: We will try our best to mitigate any fees but orders may be subject to duties and taxes, and customers are responsible for these fees.

6. My order has been in customs for a few days

This is common at the moment especially in European customs due to the Pandemic. We have been informed that they will be sporadically making health inspections that can cause a delay. Unfortunately this is out of our control and once items leave customs they will arrive in just 1 or 2 days. 

Please note that we may send items separately to mitigate customs fees when the weight is higher. 

We are not responsible for orders made with the incorrect address. If a parcel is undeliverable due to incorrect address, the customer will be liable. In the event of any stolen, lost or missing parcels, the carrier must be contacted by the customer.